Shipping policy

We’re so excited for you to get your item!  Orders ship from our Kansas studio. Please see each item for a more detailed processing time but generally, personalized orders will take around 2 to 4 weeks BEFORE shipping.  Cross Stitch Kits & supplies will take around 2 to 4 business days BEFORE shipping.

All US orders will ship using First Class Shipping with USPS & tracking.  If you would like Priority or Priority Express shipping, please note that an extra charge will be added to your order.  Once your order leaves our Kansas studio, we have no control over the shipping/handling times of the chosen carrier.

APPROXIMATE ARRIVAL TIMES ✄ based on USPS and UPS estimates; are as follows:

USPS First Class Mail: 2-7 business days
USPS Priority Mail: 1-3 business days
USPS Priority Express: 1-2 business days

**Please keep in mind arrival times may change due to inclement weather conditions, postal climates & especially during increased holiday shipping in November and December. 

If you upgraded to Priority or Express shipping at checkout, this only speeds up the transit time—NOT the order processing time. If you need expedited processing for a special occasion, please click the Contact Us link in our main menu to get in touch before placing your order. We’ll do everything we can to accommodate your needs.